Frequently Asked Questions

Yes. Archived orders remain accessible on your Order Summary. If an order is archived, a yellow alert banner will appear—click Unarchive to restore it.

This usually occurs if the address is invalid, the service is unavailable for the route, or billing information is incomplete. Update the order and try again. If the issue persists, please reach out to our support.

Yes. You can use your own packaging for most services. For USPS Flat Rate or UPS Simple Rate, you must use approved boxes.

Deliveri bills your card at the moment of label creation. If a carrier later applies adjustments (e.g., weight, dimensions), those charges will appear in your Transaction History.

We accept all major credit/debit cards through Stripe. Your card is charged immediately for label purchases and any future adjustments.

Yes. Deliveri integrates with major platforms. Shopify is currently available, with more platforms coming soon. You can also create manual orders anytime.

All labels come with standard carrier liability, and you can purchase Package Protect (not insurance) during label creation for additional protection. File a claim through Deliveri and our team will guide you through the process.

Soon! Deliveri will soon support full international shipping, including customs forms, HS codes, landed cost estimates, and global tracking visibility.

If the label has not been used, simply cancel the label and create a new one with the correct address. If the package is already in transit, contact support—we’ll help you request an intercept when possible.

Deliveri will automatically send a verification email when you sign up. Business verification is completed during onboarding and may require confirmation of your business name and shipping address.

You’ll need basic business details, shipping origin information, and a valid payment method. Providing accurate package dimensions and product data helps ensure smooth shipping later.

Create an account at ondeliveri.com, verify your email, complete the onboarding steps, and add your business and billing information. Once onboarding is complete, you can begin creating labels.

On the Order Summary page, edit your package details and select your packaging type—parcel, or poly mailer —before creating the label.

Visit the Billing → Transaction History page. You can download receipts, view charges, and see the details of each order and adjustment.

If you purchased Package Protect or the carrier provides liability coverage, go to Support → File a Claim and submit the order number, tracking number, and documentation. Our team will assist you through the claim process.

Every label includes a tracking number linked directly to Deliveri. Visit the Shipment Summary page of the order to view real-time updates.

Go to your Order Summary page and click Schedule Pickup. Choose a date, select your pickup location, and confirm. USPS pickups are free; UPS may charge a fee depending on your service.