Package Protect Coverage Policy

Version 1.0.1
Effective Date: April 24, 2026
Last Updated: April 24, 2026

Dedicated support and claim review if your package is lost or damaged. Offered as a service contract by Deliveri USA, LLC not insurance.

1. What Package Protect Includes

Package Protect is an optional service that enhances your shipping experience with dedicated support, claim review, and discretionary reimbursement if a package is lost or damaged.

Deliveri’s insurance coverage applies only to:

Shipments purchased through Deliveri’s platform.
Shipments where the user has opted to purchase insurance at the time of label purchase.

2. How it works

1. Add Package Protect at checkout

Select Package Protect when creating a shipment and set your Protection Amount, the reference figure Deliveri uses when reviewing your claim.

2. Something goes wrong

Your package is lost or arrives damaged. Contact Deliveri support to open a claim.

3. Submit your documentation

Provide proof of purchase, tracking records, and photos of any damage. Filing windows apply — see below.

4. Deliveri reviews your claim

We review your claim against the terms in effect at the time of your shipment. All determinations are made by Deliveri at our sole discretion.

5. Resolution issued

For approved claims, we issue account credit (default) or a refund to your original payment method. We'll contact you with the outcome either way.

3. Claim Filing Windows

Claims must be submitted within the following timeframes. Claims filed outside these windows may be denied.

Lost Shipment

30 days

from estimated delivery date

Damaged Shipment

15 days

from confirmed delivery

Stolen Shipment

15 days

from confirmed delivery

4. What's supported and what's not

Supported

Not Supported

✅ Lost shipments confirmed by carrier tracking

❌ Delays without confirmed loss or damage

✅ Physical damage to contents or packaging

❌ Improper packaging by the sender

✅ Theft confirmed by carrier or law enforcement

❌ Inaccurate shipment information

✅ Mishandling causing documented damage

❌ Prohibited items or carrier violations

❌ Fraud or misuse by the customer

❌ Shipments without a confirmed Package Protect selection

6. Pricing

Free

Orders under $100

Package Protect is automatically included at no charge. You'll see it confirmed in your order summary — no action needed.

Paid

Orders $100 and above

Add Package Protect at checkout. The fee is based on your selected Protection Amount and shipment details. Non-refundable once the shipment is processed.

7. Your Protection Amount

A reference figure — not a guaranteed payout

The Protection Amount is the figure Deliveri uses as a reference when reviewing your claim. It is not a guaranteed payout, a coverage cap, or an insurance benefit. Reimbursement is discretionary and determined by Deliveri.

You can set it lower than item value

If you choose an amount below your item's actual value, that lower amount — not the item's value — is the reference for your claim review. Choose carefully.

8. How to file a claim

Contact Deliveri support with your order number and a description of the issue. We'll reply within 7 business days with next steps and a list of the documentation we need.

For claims, contact claims@ondeliveri.com

Package Protect is not insurance.

It is a service contract offered by Deliveri USA, LLC. Reimbursement is not guaranteed and is determined at Deliveri's sole discretion. For complete legal terms, see the Package Protect Service Agreement. Deliveri USA, LLC is not a licensed insurer, broker, or insurance intermediary.

Acknowledgement

By purchasing Package Protect through Deliveri, you acknowledge that you have read and understood this policy and agree to its terms.